Daniel K.
-
Report inappropriate comments
I subscribed specifically to watch an international football match, yet the stream was blocked in my region despite an active plan. I requested a refund and it was declined. I contacted support and still have not received a helpful response.
Camila R.
-
Report inappropriate comments
You either need a local tax ID to sign up, or if you manage to register from abroad you get stuck on the terms page. The next button activates after you confirm you read everything, but it never responds—seems like a backend error in every browser I tried. Really disappointing.
Patricia
-
Report inappropriate comments
I really enjoy the app and love revisiting the classic shows I watched as a child—that part feels wonderful. Updating has become a struggle though: it keeps asking for a local ID number I do not have since I live abroad, with no alternative way to verify my account. Because of that I cannot watch my programs anymore. Please consider an option for international subscribers.
Sofia M.
-
Report inappropriate comments
I used the app fine until login suddenly stopped working—it now demands a local tax ID I do not have. I had just paid for a monthly plan when this happened. The automated help desk only asks for that same ID before it will assist, and the support channel listed in replies requires it too, so nothing gets resolved. I am canceling immediately. Very frustrating experience.
Marco T.
-
Report inappropriate comments
I have been a subscriber for years, and out of nowhere the app started requiring a local ID number I simply do not have. If this is not fixed soon I will cancel my subscription—there should be a way for long-time users to keep access without that document.
Fernanda L.
-
Report inappropriate comments
Very disappointed. Last month I updated my payment method and was charged, but never received subscription access. I tried fixing it with another account and a different plan—the same thing happened: payment went through with no active service. I switched to a virtual card, updated again, and still cannot complete payment or watch anything.
Beatriz M.
-
Report inappropriate comments
Honestly frustrating. I tried signing back into my account and kept hitting login errors even though my password was correct. The verification code arrives, but the input field stays blank and will not accept it, so I lost access entirely. I removed the app — a complete letdown, and it seems many others hit the same wall.
Marcos T.
-
Report inappropriate comments
Let me talk about the app itself, not the shows, which are excellent. When you watch something, keep going forward — do not try to rewind. Navigation is painfully slow when it works at all. Skipping ahead is just as sluggish, and playback takes a long time to start after you pick a title.
Kim S.
-
Report inappropriate comments
Very disappointing experience. I paid for two months but could not watch any series even while signed in — it looked like my access should work. I emailed support several times and never got a reply. I lost the money I spent and hours feeling frustrated. Customer service feels nonexistent: no phone line and no answers by email.